Map the Work: See the Whole Before You Fix a Part
Gather your team around a whiteboard and sketch every step from the first client ping to the final invoice. Mark owners, touchpoints, and where work waits. You’ll quickly spot unclear handoffs, duplicated steps, and time-sucking approvals.
Map the Work: See the Whole Before You Fix a Part
Measure how long work spends waiting versus moving. In small enterprises, bottlenecks are often overbooked owners or ambiguous decisions. Label each delay with a cause, then validate with real timestamps to avoid guessing and fix the right problem.